We aim to provide a secure and smooth shopping experience. Please review our accepted payment methods and conditions below.

1. Accepted Payment Methods

• Credit/Debit Cards – We accept major cards such as Visa, MasterCard, and American Express.
• Bank Transfer (where available) – Orders will be processed once payment is confirmed.
• Other local or alternative payment methods may be offered at checkout.

2. Currency

• All transactions are processed in EUR (€) unless otherwise specified.
• If paying in another currency, conversion rates and fees may apply depending on your bank or provider.

3. Payment Security

• All payments are encrypted and processed via secure third-party gateways.
• We do not store or have access to your full payment card details.
• Fraud prevention measures are in place to protect our customers.

4. Order Confirmation

• Orders are confirmed only once payment has been successfully received.
• If payment fails, the order will not be processed until a valid payment method is provided.

5. Refunds

• Refunds for eligible returns are issued back to the original payment method used at checkout.
• Processing times may vary depending on your payment provider (typically 5–10 business days).

6. Failed or Declined Payments

• If your payment is declined, please contact your bank or try an alternative payment method.
• We reserve the right to cancel any order if payment is not successfully completed.

7. Contact Us

• For questions about payments, email us at info@lux-her.com